Members Only
The Excellence Club
Some houses just hum along. The people who own them aren’t lucky — they’re smart. They joined the Excellence Club. They have two tune-ups a year, a discount waiting on every repair, and money quietly banking toward their next system. Starting at $24 a month.
Essential
Excellence Care
$24 a month
Plus tax. Rate locked two years.
For the person who changes their own filters, reads the manual, and believes in avoiding bad surprises.
Most Popular
Excellence Total
$34 a month
Plus tax. Rate locked two years.
For the person who would rather not think about maintenance and who would quite like the filters to simply appear.
Everything in Care, plus:
Top Tier
Excellence Elite
$48 a month
Plus tax. Rate locked two years.
For the person who relies on a comfortable home and wants zero reasons to think about their system.
Everything in Total, plus:
Two Paths, Only You Can Choose
Choose Your Own Adventure
Same house, same system, same year. One neighbor joined the Excellence Club in October. One did not. Follow both and see where they end up.
Chapter One
October
You Joined
Our specialist is at your house on a mild Tuesday, finding any weak links in your system before it needs to work at full capacity on a cold day. You get the full picture of anything that needs attention, and all the information you need to make a decision.
Minutes of work, and problems are handled before you ever notice them. Your winter simply proceeds.
You Didn’t
No visit this month, and nothing to do. Most Octobers, nothing needs doing.
You’ll find out about anything that has drifted out of spec whenever it decides to announce itself.
Chapter Two
December
You Joined
A cold storm comes through and the streets shut down for a night. Your heating system springs into full force, and you sit down to watch a rom com from your to-watch list.
In the morning, the storm is the thing you talk about. Not the furnace.
You Didn’t
Furnaces and heat pumps rarely quit in October. They quit on the first truly cold night. It feels like bad luck, but it usually isn’t. It’s the first time since spring the system has been asked to run hard, and whatever was already wrong finally showed.
Your system runs, but it’s blowing cold air. You’re under a pile of blankets, on the phone, on the same night a lot of other houses are calling about the same thing.
Chapter Three
Year four
You Joined
A loyalty credit has been banking every year you stayed — $50 a year at Care and Total, $100 at Elite — waiting for the day you choose a new system.
And if you sell the house, the membership goes with it. New owner, same plan, same service records.
You Didn’t
Four years of tune-ups paid one at a time, at full price, whenever you remembered to book them.
Nothing banked toward the next system. Nothing to hand the next owner at closing.
Everything, Side by Side
Three plans, one page
Every benefit at every level, on the same one-page sheet your technician carries. Save it, print it, put it on the fridge, or pull it up the next time you’re weighing a repair against a new system. Questions on any line of it? Ask your technician, or text or call the office.
One page, PDF, 92 KB. It opens in a new tab, and you can save it to your computer or phone from there.
All prices plus tax. Your rate will not change for your first two years. One-year initial term, then month-to-month — no long contract after year one. Billed monthly to a card on file. One system means one heating unit and one cooling unit, or one heat pump, serving the same zone.
Gift Idea? I mean, maybe.
For the person who already has everything.
Looking for the perfect gift idea? I mean, you could do worse. Maybe you need a gift for the person who always plans the vacations. You know the one. They have the spreadsheet with tabs. They’re booking airline tickets with travel points. They have dinner reservations made in March for your vacation in July. They have a laminated something. They have thought of everything, for everyone, for years.
Here is your chance to be the planner. Gift them the Excellence Club. Two visits a year to look at your heating and cooling system, booked long before anything goes wrong. This gift never needs dusting, doesn’t take up shelf space, keeps your air healthy, and it transfers with the house — which is more than anyone has ever said about a scented candle.
Ready to Join
Your membership starts today
Ask your technician to enroll you before they leave, or text or call the office. Your membership starts right away, so today’s visit already gets member pricing. We serve Buncombe, Madison, Haywood, and Henderson counties.